HOW DOES IT WORK?

Nearly every resume assignment begins with a discovery call. During this call, you will work with Sable to set expectations, including delivery timelines, the revisions process, follow up calls, and support. The general process is laid out here. If you are ready to move forward, take a look at our services and contact us using the form at the bottom of the page so we can get you started.

WHAT IS A DISCOVERY CALL?

A discovery call takes place before working with Sable. Each call generally lasts between 30-45 minutes. During this time, you will discuss a few things with Sable including, your current situation, what challenges you’re experiencing, and your short term and long term career goals. If you decide to move forward with Sable, she will then develop a plan specifically for you and your career goals.

HOW LONG WILL THE PROCESS TAKE?

The timelines vary depending on the client, what services they’ve signed up for and their specific needs. You can potentially work with Sable for one full week or as long as a month. No matter the turnaround time, Sable will work with you to make sure you receive the best product possible in the end. There are times where Sable may extend our timeline a day or two, to make sure you receive the best product, if so, she will keep you updated of any timeline changes beforehand.

WHAT IS RBG'S RESPONSE TIME?

Please allow 48 hours response time for all inquiries, questions, and feedback – email is the best method of contact.

Real Brown Girls generally operates Monday through Friday during normal business hours, and can accommodate evening hours for scheduling discovery calls.

DOES RBG CONDUCT REVISIONS FOR SERVICES?

You will receive two rounds of revisions  for each document in the resume writing package you purchase. The overarching goal is to deliver a resume or document that gives you confidence and elevates your personal brand to the next level.

All revisions and feedback area asked to be provided within 1 week or receipt. You may certainly take additional time to review any and all documents and resend them to Sable, understand it may take a slightly longer for her to turn around your revisions as a result of the delay.

Please note: Former clients are encouraged to come back for revisions, updates, or changes as their career progresses. Minor revisions often do not incur additional charges.

CAN I UPGRADE MY PACKAGE?

If you’ve purchased a resume package and decided during your work with Sable or within the first 4 months that you would like to upgrade your package, you will receive the typical upgraded package pricing.

WHAT ARE THE PREFERRED METHODS OF COMMUNICATION?

Email is our friend! It is always the easiest and quickest way to follow up questions and revisions. You can certainly provide your feedback either in an email or marked up directly in the document using track changes or comments in Microsoft Word.

WHAT IS RBG'S SATISFACTION POLICY?

There are several factors involved in any given job search process. Therefore, it is nearly impossible to offer a one-size-fits-all guarantee. Nonetheless, if you are unsatisfied with your final product, Sable will continue to work with you to find a solution that you are both happy and pleased with.

If you feel that you aren’t receiving an appropriate level of response to your resume after working together, come back within 4 months and you will re-evaluate your resume and respective documents with Sable, to see if there is anything we can tweak for better results.